Service Level Agreements (SLAs)
At Devopstrio, we do not hide behind vague promises. Our operational commitments are backed by explicit contractual metrics and financial service credits.
Complete service outage or severe business-halting incident affecting core production operations.
Significant degradation of system performance or loss of essential business workflow with workaround.
User provisioning, configuration changes, scheduled maintenance, and standard technical inquiries.
Advisory queries, minor cosmetic requests, and forward planning assessments.
99.99% Infrastructure Availability Target
For critical production systems covered under our Enterprise SRE and Managed Cloud tiers, Devopstrio commits to an uptime availability target of 99.99% across any calendar month (excluding scheduled maintenance communicated at least 5 business days in advance).
< 99.9% Uptime
10% Monthly Fee Credit
< 99.5% Uptime
25% Monthly Fee Credit
< 99.0% Uptime
50% Monthly Fee Credit